Call me kooky

Been trying to enter a RMA for a bad drive. Just a few of the fun things I’ve dealt with so far.

• RMA timeout. Ok you don’t want people fucking around with the RMA stuff, fine. GET A LONGER TIMEOUT. I also have things to do and a timeout wipes all the RMA form information. ARRRGH.
• Drafts. You can save an RMA as a draft, but it won’t keep the information either. Stupid.
• I managed to save the timed out RMA somehow, but you can’t just list “all rma’s” you need a number. Also stupid, I should just be able to browse all current RMAs on file.
• Because of the saved RMA I ran into duplicate serial number problems. I can’t find the saved RMA! Fill out the forms AGAIN.
• Even with the RMA number I can’t find the saved RMA.
• Can’t find ARO option (advanced return). They still have it listed in the faq, it’s here somewhere.

I’ll email them, maybe I can iron all this out. GRRRRR.

Update: I wrote most of this post when I was rather pissed off, so it’s a bit sketchy…. then I forgot about it entirely. The email I did get back from seagate was obviously a form letter and had no revelance to the question I asked. Yay for shoddy customer support. I eventually got it all ironed out and got the drive RMA’d. The drive arrived and I blogged about it here.