Call me kooky

I was talking to a man that needed to replace his DS.  So we get to the point where I get all his credit card info and say “Man, I can’t even read my own writting.”.
The man laughs….
The line goes dead….
Phos says some bad words.

I put notes in the guy’s file so the next rep would know what had been discussed.  The sucky part is that I just didn’t have enough information to process the whole order.

Call me kooky,
Phosphers